MY experience with Air one wasn't total great. The salesmen did not honour our verbal agreement on dropping price by $50.00 I know not much, and yes these days you can't hold any body word it has to be in writing. I also confronted the company when I learned through a promotion that the same unit I bought was cheaper when I confronted the salesmen he said they do that to ramp up business. They say other company's do the same say one price to suck you in and then their additional fees so in the end you pay the original price. I thought about going to the BBB in my area I might still. Thank-you
- Approximate cost of services:
- $3,200.00
- Company Response
We are sorry, Lincoln, we didn't send you the $50 refund in a timely manner. I am sure by now you have already cashed the cheque. Our intention was to refund you immediately but we did not properly communicate between the departments and thus we delayed refunding the extra $50 we had charged. As a result of this mistake we have reviewed the policies within our office to prevent such situations from happening again.
Regarding the ad for a "cheaper unit": we generally advertise as "from xxxxx dollars" based on the price of the smallest unit. Normally the smallest unit we install is 18000 btu. In July we bought a few smaller units (12000 btu) which are a few hundred dollars cheaper, so we advertised the "from xxxxx dollars" based on the price of the 12000 btu unit rather than the 18000 btu. We have sold them all and the ad runs again based on the 18000 btu. The product you had purchased had exactly the same price during both promos.