Signed a contract with Loc-tite on June 6th with the promise that work would begin within 30 days. It has now been over 5 & 1/2 weeks and the job has yet to begin. We spoke with David on one occasion and he said they were running 3 weeks behind (miraculously now that they have our deposit). We have left several messages since then which have not been returned. Very frustrated and wishing we had gone with another company at this point. UPDATE - July 31/14: Job still has not been started and our phone calls are still being ignored. Our address is 33 Vireo Way, Woodbridge. Greg - as your response seems to be generic to everyone complaining, I am not hopeful that you will update me on the job. UPDATE: Aug 5/14 - I still have not been contacted by Gregg with an update on the job. At this point I want my deposit back.
- Approximate cost of services:
- $2,500.00
- Company Response
Hi my name is Gregg Nugent. And I am the owner of loc-tite Interlocking. I want to start by saying I'm very sorry for not being able get your project any sooner. We are working 18 hours a day six days a week to try to get caught up. We got a late start in the spring which put us behind schedule. We've also had a lot of problems with labor this year. People don't seem to want to work. It's also been very challenging getting material . it's not only our company many companies are very far behind schedule. Our payment schedule is as follows we take a 10% deposit upon signing we take an additional 40% upon excavation and the balance is due upon completion. What we have been doing is instead of taking the 40% upon excavation we are just taking the 90% upon completion of the job to make people feel more at ease. So they don't worry about us taking off with their money. I have been in business for 25 years I've never taken anybody's money without completing their job. Please be patient with us we are working diligently to get your job done. Could you please let me know the address of your job so I can give you an update. If your job has already been completed or started please update the review.Thank u for your patients
Gregg