Victoria from Mississauga

After reading all of the reviews, we were expecting a stress-free day. Instead we experienced a nightmare because of the incompetence and rudeness of both movers and office staff. We had taken almost all of our clothes, dishes, and other belongings to make the move of our 2 bedroom in Hamilton to Mississauga easier. On moving day, perhaps the only good thing was that the three-person crew, led by Howard, showed up on time in the morning. They then took over 5 hours to move just the furniture. The building only had a two-hour window for the elevator, and we were lucky because management had not booked another move. We were ignored when we asked the crew to not disassemble certain furniture that was originally in one piece (and upon both transfer and reassembly was scratched numerous times - we still continue to discover scratches a month after our move!). It was going so slow that we ourselves offered to help out because it was obvious the movers if they could, would try not to even finish packing everything up that day! The kicker was that the movers could not move our couch or upright piano because they did not know how to fit them into the elevator, and said that it was "impossible" to get them in. Because we were running so slow, and had already lost our move-in window for our condo in Mississauga, the movers left both pieces of furniture in Hamilton! We came to Mississauga nearly 4 hours later than our booked time, and had to pay an additional $150 to obtain a new "4-hour window". Our movers were so horribly slow in taking up our furniture that the security guard on duty had to forcefully tell them to speed up. Building managers in both Hamilton and Mississauga told us that they had never seen such a slow crew of movers. That night we told Howard of our extreme disappointment at the couch and piano being left behind (after all, they had gone up - they had to be able to leave our home too!). Howard promised that Tibor would be in touch, and he would be sure to make things right. Oh boy, were we wrong! The receptionist the next morning was extremely rude, acted as if it was our fault, did not offer any help with the furniture left behind, and would not let us speak with Tibor or anyone else. Horrible customer service! We instead decided to go with another moving company, who were able to move the piano and couch in and out of our place in 15 minutes. So much for it being impossible! I am certain that many have had wonderful experiences with Viktoria. But be prepared for unhelpful staff, rudeness, and a lot of nothing if things do not go smoothly. Never again.