We signed a contract in early May and the digging and installation of the bricks was to be done in 3 weeks which was at the end of May. We did not hear from them so I decided to call a week before the so called expected date of installation, and was informed that due to various reasons they were delayed 3 weeks which we were NOT informed about. This was very upsetting. After some conversation David mentioned they would be in July 3. They came and dug and poured gravel. It is now July 14 and we have not heard from them about the next step (laying bricks) which we expected to be done the following day. Called David today and found out we have to wait for "the ground to settle", its 2 weeks and we are still waiting, don't understand why it takes this long! our neighbours are almost done they interlocking and they started 2 days ago with a different company. Why are we waiting over a month. I cannot enjoy my summer because of this, my house doesn't look good with all this gravel around it! I'm very upset!
- Approximate cost of services:
- $6,500.00
- Company Response
Hi my name is Gregg Nugent. And I am the owner of loc-tite Interlocking. I want to start by saying I'm very sorry for not being able get your project any sooner. We are working 18 hours a day six days a week to try to get caught up. We got a late start in the spring which put us behind schedule. We've also had a lot of problems with labor this year. People don't seem to want to work. It's also been very challenging getting material . it's not only our company many companies are very far behind schedule. Our payment schedule is as follows we take a 10% deposit upon signing we take an additional 40% upon excavation and the balance is due upon completion. What we have been doing is instead of taking the 40% upon excavation we are just taking the 90% upon completion of the job to make people feel more at ease. So they don't worry about us taking off with their money. I have been in business for 25 years I've never taken anybody's money without completing their job. Please be patient with us we are working diligently to get your job done. Could you please let me know the address of your job so I can give you an update. If your job has already been completed or started please update the review.Thank u for your patients
Gregg