An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Over the years Luc Lachapelle, owner of RenovAction, has facilitated the installation of new exterior doors, numerous windows and a year ago he came in on a Saturday to fix up the abysmal work done by a drywall contractor. Most recently, he planned and executed the construction of an apartment in my basement. This was not a small job; it included an architect, an engineer, numerous permits and meetings with the City of Ottawa building inspectors. There was a substantial and complicated subcontract involved and Luc kept a close eye on that as well. He even went so far as to absorb the costs when, during the first inspection, the building inspector told us we had to change our lighting plan. It wasn't his fault, it wasn't my fault, just one of those things but he stood by his work. Luc Lachapelle is a contractor who is serious about the quality of the work and materials that go into his projects and about giving his clients what they want. He takes the time to explain the ins and outs, he's realistic about costs, timelines, and he's on the jobsite every day, more often than not helping out his workers if they need it an extra hand. Over the last ten years I've never come home to a dirty jobsite, even in the middle of drywall when the guys leave at the end of the day they've swept up and removed their garbage. If something unexpected comes up he finds a solution right away. There are a lot of contractors out there, people who might do a good job or might not. There is nobody I would trust to work in my home other than Luc because experience has taught me you get what you pay for and this man is worth his weight in gold.