Nice folks. Mostly clean deck. Left patio furniture and exterior woodwork filthy. Flooded hallway under the front door. Did not replace any of the items moved before they left. All these problems were easily avoidable with a little care. They had to remove my expensive hose nozzle to connect their equipment - have not seen it since. Charged $2,200 for 4 hours work by two guys - $550 per hour! Plus they are really not easy to deal with. They ask you to sign an onerous Homeowners Responsibility Form in advance. I got 11 emails and two or three phone calls from the office over 5 days, including daily dunning emails starting as soon as the crew left. I won't be dealing with them again. Don't know why anyone else would. First time HomeStars has let me down.
- Approximate cost of services:
- $2,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We apologize for any areas left unsatisfactory and regret hearing about them here instead of calling and allowing us the opportunity to rectify things. We will happily send a crew back to address any of your concerns. Our goal is always customer satisfaction.
