Priority Plumbing does not use licensed plumbers
The last time I hired Priority Plumbing it was to fix a wobbly shower handle. First guy to come charged $352 to “replace shower handle parts” . He shut the main water valve off but never opened any other taps trapping air in the system. That night any tap, or washing machine had violent air pressure and that shower handle fell off. We shut off the water. Second guy comes and says no parts were replaced and fixed the shower handle. When the water was turned back on we could hear water hissing. The pipe to the water heater had cracked and I paid the second guy another $350, not realizing at first why. When water is spraying everywhere you don’t think. But when the toilet was also damaged I figured it out. The company owner was rude, unapologetic and blamed the age of my water heater and toilet, which were fine before they came. Visa agreed with me and reimbursed me for the second charge. They are not licensed plumbers although their ad doesn’t say that. They are not registered with the City of Toronto. They are another company with a new name. Beware.
- Approximate cost of services:
- $700.00
- Company Response
Cathy,
Thank you for sharing your experience as we do take feedback seriously and use it to improve customer experiences. There were several challenges with your service request due to the condition of the plumbing system. Our goal is to build relationships and not mere transactions which is why the technicians addressed other concerns unrelated to the initial issue. In the interest of goodwill, we did not and will not pursue the charge back. We're sorry again for this outcome and this review and wish you the best.Priority Plumbing Fully Licensed and Insured