We purchased a brand new dining room table from this place and we got a floor model that was badly damaged and we could not even put two of the legs on because they were cracked. We went into the store to complain and to get an exchange the same day we received it and we were told there are no exchanges or refunds but that someone would call us in a few days to arrange for someone to come out to see it. We paid for a new set and not a floor model! We told them this and pointed out to them that their floor model was missing and they said nothing is perfect (and if it had broken in the store they would have simply fixed it there and then shipped it to us) and tried to claim that someone else had bought it. The manager was rude and did not help at all. While my wife was standing next to the counter she overheard the owners name was Albert Michaels. Dont bother with their crappy managers but just call the owner directly! We got nowhere in four months trying to deal with customer service but once we called the owner we were looked after within a week. This company sucks!!!!
- Approximate cost of services:
- $2,500.00