Nicole

Great service. Knew what he was doing, made sure the system was working proper before leaving. Reasonable price point. Thank you

On June 12th I went in to purchase a dryer from the Barrie location. I dealt with two different employees as they apparently only had two on staff. Not once during paper work was anything mentioned to me about anything being a final sale. I was even in a couple nights before hand asking questions about a Whirlpool dryer. I was told I could get a much better deal if I came in a few days later as they where having a sale. I signed all paper work and had to pay in full even though the product wasn't on hand. I went home and got doing numbers and realized that I wasn't getting any sort of deal and that $944.00 for a dryer ON SALE was ridiculous and less then 24 hours later I called to cancel the order. My payment wasn't suppose to go thru till the Friday so I figured they could just rip up my paper work. I got quite the awakening when I was told by no possible way would I be able to cancel my order which wasn't to arrive at the store till the following week (currently still don't have). I have been in to speak with manager who said they would take it to the head office to see if they would cancel it. They returned my call telling me no they won't return my money and that the best they would do is offer me $50 off my price. I told them it was unacceptable as I don't even have the product and that it doesn't help anything by taking $50 off. I will NEVER purchase anything every again at this store. I'm disgusted with the fact that you are buying brand name products, high end products, expensive products at this store and they neglect the fact to tell you when you purchase that all sales are final. They should be MADE to point this very important fact out to you before you sign the dotted lines. Not impressed what so ever!!!!