I found the Reliance company to be professional and courteous. The process from start to finish was easy and painless and everybody took the time to answer any questions that I had. Dave my home comfort advisor bent over backwards to accommodate me and Kevin and Drew, my installers, were friendly and knowledgable and took the time to show me the features of my new purchase. As with any home upgrade some things do not go according to plan (dings on the wall, cracked ceiling tile, etc.) but Reliance was willing to come out and repair everything that went wrong. In a world of sketchy furnace installers I have found one to be honest and moral, I would recommend them to anyone.