anna from Calgary

We just moved. And i had booked a appointment for last sat a MONTH AGO. the tech calls my husband around noon tells him he cant make it. I call sat night to see what happened the man at rescheduling says he doesn no what happen and i cant get in until mid DECEMBER!!! I call again monday the account manager says theres no notes to why the tech couldn make it and i have to reschedule for mid DECEMBER!! AND HE CANT LOCATE THE TECH TO FIND OUT WHY HE COULDN MAKE IT TO MY HOUSE. WHAT!!! is it a stranger coming to my house!!! So i get no phone call before my appointment to make sure its even coming and then i also get NO phone call yo reschedule. THIS COMPANY DOESNT CARE JUST A MONEY GRAB.Where is the customer service here and loyalty. I transfered my system which means i left a system at the old house. Which gave them a new customer. The "account manager" wont credit me my money or my cancelation fee which i pay for a system i dont have!!! Yeah thats right!!! Oh and they tried to guilt trip me by saying oh if we come at a early date well have to get someone over time. Well you didn show up the first time!!! STAY FAR AWAY!!!! GO SOMEWHERE YOU TRUST THAT CAN WATCH YOUR HOUSE!!!

So I chose this company because the previous owners got there real property report from these guys. I heard if you use the same company for things like this you get a deal. Anyways of course they took forever!!! Anything that has to go threw the city takes forever!!. But that isnt it. We get the call to come pick up our report we get there and they didn make any changes that we had done to the deck and hottub. Thats why im getting a report done!!! Then they say they will mail it to my lawyer but NO!!! Not recommended and out of your way!!

I was planning on selling my home when we saw the flyer for there rates and services. They were good and very friendly, I did have to reschedule due to an overlap but mistakes happen I guess.