Reviews

10/10

I had used Heavenly Floors in 2014 for a basement flooring project, and had a great experience (see earlier review). So it was natural that I would turn to them again for a new project, laying hardwood flooring in a bedroom. I must admit to having been just a little concerned by a couple of recent negative Homestar reviews - could the company have changed since 2014? I am pleased to report that, if anything, my experience this time was even better. Bill and crew were efficient, detail-oriented, clean and polite. Bill's professionalism and experience were evident throughout. And once again, Bill went above and beyond - making a thoughtful recommendation that reduced our total installation cost by 30%! We truly had the feeling that Bill's priority was customer satisfaction - not profit maximization. We are absolutely delighted with the quality of work delivered -the finished product is spectacular!

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10/10

Just a quick note to share how impressed I am with the service I have consistently received from PremiAir. I have been a customer for over 5 years, and in addition to regular maintenance over this time, PremiAir replaced our (25 years) old air-conditioning and heating units a few years ago. Throughout, the techs - and management - have been true professionals - knowledgeable, friendly and efficient. A special mention goes to Corey who has taken care of our last two regular maintenance visits. Corey took the time to answer questions, and he proactively gave (excellent) suggestions. He was exceedingly thorough, friendly and competent. I cannot recommend the firm highly enough.

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Company Response

Thank you so much for this glowing report. We are very proud of our staff who truly care about our customers.

10/10

After last week's wind storm, I discovered a ripped out skylight on the side of our 3 story house. I immediately assumed that this was the new skylight that had been installed together with our new roof last summer. I called, and despite it being 8pm on a Friday evening, Kas returned my call, and was out at our home a half hour later! Kas climbed up onto the roof, and discovered that the skylight was our neighbor's not ours (impossible to see our skylight from the street)!. While this experience demonstrated more then a little stupidity on my part, it highlighted the excellent service that one can expect from Avenue Roofing, not only when the roof is installed (see my earlier review), but afterwards too. It's comforting to know that our roof is backed up by such a professional, responsive and caring organization!

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Company Response

Thank you for the review Guy. Glad to hear you were well taken care of by Kas.
Avenue Road Roofing

10/10

The idea of redoing a pretty big and complicated roof (both flat and shingles) after 25 years was pretty daunting, and I must admit to having put this off for a few years in fear! When I could delay no longer, I reached out to a few roofing companies. Even at this early stage, I was struck by the wide gap in professionalism of the sales execs I met. Marc Kovacevic won hands down. He was hugely knowledgeable, very patient and always guided me to solutions that were best for me – both in terms of cost and outcome. Frequently, things go downhill once a contract is signed. The opposite occurred at Avenue Road Roofing. The nature of our project allowed me to meet many different specialists, supervisors and customer service people. Without exception, they were all extremely experienced (to the best of my knowledge, no-one had less then 10 years experience, and many had over 20), unbelievably friendly and customer focused, hard working and clearly determined to deliver nothing less then an excellent final product. Everyone really, really cared – about their work, about how we felt, and about our home. You couldn’t help feel the pride of workmanship throughout. During the project, I had many questions. I was blown away by how senior supervisors were always available to chat. They thoughtfully worked through unexpected challenges with ease, and never made me feel rushed … or stupid! Thank you Toby and Ferges. Notwithstanding the excellent and experienced teams that worked on our roof, a comprehensive inspection was carried out at the end of the project. I was impressed how this was not a simple formality or cursory check. Cass spent a significant amount of time on the roof, picked up on a few small details, and had a crew immediately come back out - anything less then 100% was clearly not going to be tolerated. Our roof is now done, and we’re thrilled with the outcome. More importantly, something we were really dreading turned out to be an extremely positive experience! There are many people I would cite. Jason at the office, smoothly, gently and patiently coordinating and hand holding. Sebastian and Uziel who worked on the shingles. (My wife continues to play Despacito, weeks after they left!). Casey on the flat roof. Nick and Mike who worked on our eaves, and took unbelievable care to work around delicate trees in the front of our house. And finally Shane and Brendan who tied up the loose ends. All really, really great guys that went the extra mile! Avenue Road Roofing is not a small company , and that too worried me at the outset. Yet I think its management has achieved something truly impressive – the bench strength, expertise and resources of a large company, but the feel of a small, truly caring family business. I cannot recommend them highly enough. Regretfully, Homestars will not allow me to give them an 11!

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Company Response

Wow! Thank you so much for your detailed review and acknowledgement of our great team! That's very funny about your wife playing Despacito weeks after our crew left. It is a great song. Your recommendation means a lot to us, 100% is what we strive for,we are glad to hear we exceeded your expectations.

Avenue Road Roofing

10/10

After reviewing a number of companies, I settled on Roger's Security. for a total overhaul and upgrade of our 25 year old alarm system. I liked the small size of the company, the personal involvement of the owners in answering my many questions, and the very deep knowledge they demonstrated. Many competitors were quickly stumped, with sales execs needing to go and check (or in some cases, giving incorrect information). Once the project got underway, the value of Roger's Security really became apparent. Our system and setup are extremely complex (more then 70 zones!), with wiring not always being logical. The installation team were amazing - technical wizards, yet polite, friendly and patient in answering questions. Their work was spotless and of high quality - our new panel is clean and well organized (not the case previously). Final programming and configuration was carried out by Roger, the company's owner. Again, hugely professional and knowledgeable - and able to quickly come up with creative solutions for the special customization we requested. Once completed, everything worked perfectly. And cream on the cake - there were no hidden extra charges - we were billed precisely what we had been quoted (not the case, I understand, with some of the competitors in this space). I rarely get over enthused about contractors - but in this case, I cannot recommend Roger's Security highly enough.

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Company Response

Thank you Guy for your review. Please don't hesitate to reach out at any time if you need us. We're here for you.

10/10

I began working with Premi-Air several years ago, after reading the many positive reviews on Homestars. They have consistently exceeded our expectations. Their techs are knowledgeable, very professional and always take the time to explain what they are doing. In several instances, they have diagnosed small problems on the phone, and guided me to resolution - at no charge! This year, we finally decided to replace our 20 year old heating furnaces. A thorough analysis was carried out (including looking at our home plans), and a clear proposal was made, including several alternatives. The installation team were excellent - well organized, polite, very experienced. During the installation, a manufacturer's fault was uncovered. The team were excellent in proactively resolving the issue - following through until they were certain that everything was resolved. Based on my experience to date, I highly recommend Premi-Air.

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Company Response

Hi GuyW,
Firstly, I apologize for taking this long to respond to your kind review. I usually get an email when a new review is left but I did not get notified. We work very hard to consistently deliver great service and it means the world to us when fine people like you are kind to acknowledge it. Of course, you can only have a good relationship with a good customer who is astute, sophisticated and reasonable and we are fortunate to have this relationship with you.
All the very best!
Joe Simon

10/10

Our experience with Bill and his team was exemplary. They were exceedingly polite, clean, and careful throughout the project. We were very impressed by the professionalism- and appreciated the suggestions to improve the project. We also valued the fact that they went beyond the formal requirements of the job, without ever trying to nickel and dime us. Their goal was clearly to deliver an excellent result, and it shows!

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