The idea of redoing a pretty big and complicated roof (both flat and shingles) after 25 years was pretty daunting, and I must admit to having put this off for a few years in fear! When I could delay no longer, I reached out to a few roofing companies. Even at this early stage, I was struck by the wide gap in professionalism of the sales execs I met. Marc Kovacevic won hands down. He was hugely knowledgeable, very patient and always guided me to solutions that were best for me – both in terms of cost and outcome.
Frequently, things go downhill once a contract is signed. The opposite occurred at Avenue Road Roofing. The nature of our project allowed me to meet many different specialists, supervisors and customer service people. Without exception, they were all extremely experienced (to the best of my knowledge, no-one had less then 10 years experience, and many had over 20), unbelievably friendly and customer focused, hard working and clearly determined to deliver nothing less then an excellent final product. Everyone really, really cared – about their work, about how we felt, and about our home. You couldn’t help feel the pride of workmanship throughout.
During the project, I had many questions. I was blown away by how senior supervisors were always available to chat. They thoughtfully worked through unexpected challenges with ease, and never made me feel rushed … or stupid! Thank you Toby and Ferges.
Notwithstanding the excellent and experienced teams that worked on our roof, a comprehensive inspection was carried out at the end of the project. I was impressed how this was not a simple formality or cursory check. Cass spent a significant amount of time on the roof, picked up on a few small details, and had a crew immediately come back out - anything less then 100% was clearly not going to be tolerated.
Our roof is now done, and we’re thrilled with the outcome. More importantly, something we were really dreading turned out to be an extremely positive experience! There are many people I would cite. Jason at the office, smoothly, gently and patiently coordinating and hand holding. Sebastian and Uziel who worked on the shingles. (My wife continues to play Despacito, weeks after they left!). Casey on the flat roof. Nick and Mike who worked on our eaves, and took unbelievable care to work around delicate trees in the front of our house. And finally Shane and Brendan who tied up the loose ends. All really, really great guys that went the extra mile!
Avenue Road Roofing is not a small company , and that too worried me at the outset. Yet I think its management has achieved something truly impressive – the bench strength, expertise and resources of a large company, but the feel of a small, truly caring family business.
I cannot recommend them highly enough. Regretfully, Homestars will not allow me to give them an 11!