Brad from Kitchener

We were in need of replacing our old mid-efficiency furnace so we got a few quotes before deciding on Air One. They were not the cheapest nor were they the most expensive however; the selling feature for me was when the salesman brought in the installer that was going to do the job by to review the project. The furnace was located in a bad spot in the basement so we had already made the decision was made to move the furnace (and all other mechanical) to the back corner to make better use of the space in our basement. This required all new ductwork to be installed along with the addition of a new high efficiency furnace. Scott who would be doing the install went over what I wanted to do in detail. He then reviewed the existing ductwork, pointed out the flaws in what was there and finally went through the job with his recommendations as if he was doing this project in his own house. With this he also suggested some things to avoid with the install as he said they were simply adding unnecessary cost that would not yield the final product that I was looking for. When it came time to do the actual job, Scott arrived on time with an assistant and they immediately proceeded to rip out the old furnace and ductwork. The gas piping was updated, the new furnace put into place and the ductwork was installed in the planned 3 day timeframe. While onsite Scott was also very good to answer any questions I had during the process. The new ductwork was also installed in the position I requested to maximize the space in the basement. Through all this the guys kept their work area neat and tidied up daily as they wrapped up. When the job was complete the service tech that came out to install my new thermostat was very knowledgeable and quite thorough as he showed me how to use the new control. As in any project of this magnitude there were a couple of minor hiccups along the way but overall any deficiencies were resolved quickly and without issue.