Rosanne Everitt from Brampton

We had our furnace cleaned and were disappointed that the heat exchanger was cracked again. After talking with Rachel at Direct Energy, we decided that renting a furnace was the solution for us. She was very knowledgeable and not pushy. From the guy who cleaned it and tagged it to Rachel the sales person to the two installers, our experience was perfect. They were all so nice and informed. I must say, we have paid for the insurance for years and it is not worth it because the only thing that isn't covered is what broke twice. Buyer beware. Our experience was overall excellent.