Used Skylight Concepts to replace leaking skylights in our house. Robert came to our house twice and was diligent in ascertaining the root cause of the problem prior to making any recommendations. Unfortunately, getting a hold of someone and arranging appointments was very difficult. We had some post-installation concerns as well which they never returned our calls about.
Dealt with Robinson while doing renos and during this time did not come across one receptionist who was helpful. Worked with a sales lady who ordered the wrong lights which isn't the worst thing in the world, but more frustrating was that we had to do all the follw-up. Phone calls were not promptly returned and we were not notified when lights arrived and were ready for pick up. I ended up doing most of the research myself by wandering around the store, snapping pics on my iphone and then coming home to research online. Ended up at a competitors store eventually and would definitely not go back to Robinson.
