Reliance has very poor customer service. I replaced the tank with tankless and wanted to return their old tank which they said will be scrapped. They charged me $40 tank drop off fees and $65 account closing fees. Very shady business practices because at the time of rental they specifically said there is no account closing fees. The customer service rep basically said they changed the rules and there is nothing I as a customer can do.
- Company Response
I'm the Customer Relations Supervisor at Reliance Home Comfort and I would like to learn more about your customer experience. I would be happy to work with you directly to resolve the issue. If I can be of any help, please contact me by telephone at 905-720-3594 or by email at KAllen@reliancecomfort.com.