JLR in Downsview

The price was good and the salesman was responsive. However, the installation was not good. Installation was performed by their parent company: Active Temp Control. 1. Called me on original confirmed installation date, at the time when the installer was to arrive to tell me that the unit was backordered. 2. Arrived 2 hrs early to the next appointment and we were not home. They returned after we called them but then left because it was raining. 3. Arrived 30 minutes early to next appt. Having inspected our installation site on visit #2 he was confident it was a 4 hr job. Part way through he cut a brass water pipe thinking it was copper and then spent 30 minutes trying to repair it. The installer was rude to my wife and did not listen to her request to keep the front door closed since our cat would otherwise get out. After 5hrs we announced that he was done but there was debris (cement rubble, plastic filings, fiberglass insulation, wire, etc) all around our laundry room and in the next room. My wife brought him a vacuum which he suggested she use until she asked that he clean up his mess himself. He vacuumed a bit but still left a lot of debris inside the house (including cement rubble and fiberglass and plastic filings on the carpet. 4. Later that day I inspected the work and found the following defects: - the cement patchwork he had done did not seal around the exhaust pipes - the air intake pipe was not connected properly - the main pipe was offset from the elbow into which it was supposed to connect - the heater's drain hose leaked onto the floor - he squeezed the exhaust pipe over the existing copper hot water pipe and stressed a solder joint which then began to leak. 5. Repeated calls to the service line always resulted in the response that "someone will call me back to set an appt". Three days later and no one has called back, despite me having called them four times.

We purchased the water heater through their Mr. Tankless division. The price was good and the salesman was responsive. However, the installation was not good. 1. Called me on original confirmed installation date, at the time when the installer was to arrive to tell me that the unit was backordered. 2. Arrived 2 hrs early to the next appointment and we were not home. They returned after we called them but then left because it was raining. 3. Arrived 30 minutes early to next appt. Having inspected our installation site on visit #2 he was confident it was a 4 hr job. Part way through he cut a brass water pipe thinking it was copper and then spent 30 minutes trying to repair it. The installer was rude to my wife and did not listen to her request to keep the front door closed since our cat would otherwise get out. After 5hrs we announced that he was done but there was debris (cement rubble, plastic filings, fiberglass insulation, wire, etc) all around our laundry room and in the next room. My wife brought him a vacuum which he suggested she use until she asked that he clean up his mess himself. He vacuumed a bit but still left a lot of debris inside the house (including cement rubble and fiberglass and plastic filings on the carpet. 4. Later that day I inspected the work and found the following defects: - the cement patchwork he had done did not seal around the exhaust pipes - the air intake pipe was not connected properly - the main pipe was offset from the elbow into which it was supposed to connect - the heater's drain hose leaked onto the floor - he squeezed the exhaust pipe over the existing copper hot water pipe and stressed a solder joint which then began to leak. 5. Repeated calls to the service line always resulted in the response that "someone will call me back to set an appt". Three days later and no one has called back, despite me having called them four times.