Susy N from Thornhill

I hired Crack Busters to waterproof 3 cracks in my foundation walls after discovering water in the basement at 2 of them. They did the work in April 2013 and I was immediately concerned that the drainage board ("dimpled board") was extremely visible - 12 inches above the ground! I finally got a hold of Mike who assured me that someone would come by to trim it down in the beginning of May. Needless to say, no one came. I left numerous voicemails - no response. I learned to leave voicemails with just my name and number, no explanation, as a prospective customer. Mike would call, promise that someone was scheduled to fix it and no one ever came. One time he claimed that someone had already fixed it and offered to send someone to trim it more if that's what I wanted. I explained that it was not true and no one has done anything in the first place. He told me he would call his "technician" to check what happened and call me back. Let's just say I wasn't surprised when he didn't call me back and didn't answer the phone when I tried to call him back. My last phone conversation was with Morgan, who was the one who prepared the quote. I explained to him how frustrated I was with their customer service and how disappointed I was with the work. He assured me that there was an appointment booked for the end of July. Of course that never happened. See photos taken March 2014. I do not recommend this company for anything. The quality of work and customer service is extremely poor. The drainage board is a below grade (ground) product that can deteriorate when exposed to the elements. At one location, the termination strip that is supposed to hold it in place is barely attached to the board. I can't even cover this mess with parging or shrubs. Avoid this company!