We recently chose Dodds for two new garage doors and garage door openers. The sales rep came to our house, was quite knowledgeable and did not employ any high pressure sales tactics. After placing the order the doors arrived sooner than promised (a plus) and were soon installed. The gentlemen who performed the installation were professional and courteous. We did experience two minor hiccups a week or two after installation though - 1) one of the garage door openers had problems connecting to the remote and needed two service calls and eventual replacement, 2) one of the bolts holding a hinge onto the door was not fully tightened and required a service call to address. Despite the hiccups I am very happy with my decision to go with Dodds as they dealt with the situations promptly and professionally. Specifically, Angela at Dodds should be recognized for her amazing customer service and dedication to customer satisfaction, thanks Angela!!
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- Company Response
Thank you James for this review and your understanding that hiccups do sometimes occur and it is how a company responds to them that really matters. We also love Angela :)