We had our roof done 3.5 years ago, and we thought Tom was great back then. But, after a heavy rainstorm this week, we had a leak in our kitchen,so I called Tom to come and see if it is a roofing issue. He came the very next morning, and spent time investigating the source of the issue, which he discovered was a problem with the eavestroughs being blocked from the leaves of our very large trees (i.e. not a roofing issue). Being the very nice and helpful person that he is, he took the time to clean out our troughs, washed them down with a hose, caulked our windows and any gaps around the troughs, and then even went to our other side of the house, to ensure that there were no issues there; caulked as a precautionary measure, and then washed out those troughs. Lastly, he took the time to recommend to me maintenance things that I need to do to prevent future leaks, and then he didn't even want to be paid for his time, but I made sure to give him a tip on top of some gas money. There are very few honest workers like Tom, and it is such a pleasure to encounter such a great guy, who really goes 'above and beyond', and all with such a friendly manner and extremely pleasant disposition!
- Approximate cost of services:
- $0.00
- Company Response
Hi Shelley thank you for the amazing review it's what we do and if there is a concern 3 or even a longer period of time. We sure stand by our work even if it's not our fault. We have been taking care of all our customers concerns for almost 15 years now and won't stop untill everyone was satisfied. It's all about customer satisfaction at the end of the day. We appreciate all the positive reviews and even the not so positive. It keeps us moving forward and always improving our services to ensure the best customer experience we know how to provide.
Thanks again if you need us again don't hesitate to call me.
Keep well and dry for many years to come Shelley....Tom