My elderly parents' home was broken into last year and they did not leave their home together after because they were concerned about another break-in. After much convincing from myself, they agreed to an alarm install. I contacted several companies and researched online. Ultimately I settled with JTL after reading the reviews, speaking to Dolby, and hearing how committed he was to customer service. Dolby assured me he would take care of my parents and ensure they were comfortable with the alarm install and its operation. True to his word, Dolby did the install himself and fully explained everything to my parents to put them at ease. Dolby followed up with two phone calls after to see how they were doing and helped them further. I spoke to them yesterday - they left the house together for the first time since the break-in and seemed to have a new lease on life. They mentioned how appreciative they were of the help they received and Dolby's caring manner. Thanks Dolby and JTL!
- Company Response
Thank you, I'm glad it went so well for your parents. will keep up with our great service.