While Michael & Shlomi did good work installing a new toilet -- I had hoped they would attempt to repair the existing one which needed some plunging off and on. What I have problem with is their price. Granted a new toilet of repute they had on their truck is not cheap, I still found the ultimate price of close to $1200.00 quite steep. The reason I would not recommend them to my friends and neighbours is once again the price!! I asked for another quote namely to install a small laundry tub (tub and faucet provided by me) for which they quoted $650.00 before taxes. They may be good workers but not in my price range. Also, while I don't mind to write a review for good work done which I would have done, I was appalled by their numerous e-mail reminders to just sanction their star-rated pre-filled-in review. In the end I am taking up their offer to write this review and hope that they will be honest enough to post it to give credibility to their review site. This is not done out of spite, I have nothing against them personally, but if they want a review I have to be honest... Respectfully, Marietta in the Annex (Toronto)
- Approximate cost of services:
- $1,100.00
- Company Response
Dear Marietta,
I'm shocked about your review. When I asked you how our service was out of 10, you did say '10'.You also said you would share that on Homestars. You were very pleased at the time I provided you with an upfront price to fix your problem. As you can see, we have 100+ reviews from happy customers. We crunch our numbers very carefully in the office and determine our selling prices for various jobs in our price book. We have to take into account our overhead costs ie insurance,trucks,fuel, maintenance,uniforms,advertising,cell phones,office personnel,etc. I'm truly sorry you were not satisfied. I would be glad to recommend someone else in the future to help you with your plumbing needs.