My 20 something year old furnace failed on the coldest day of the year. I called Reliance, as I had a very positive experience with this company a few months prior with the hot water heater issue. The service person Richard arrived in less than an hour from my call. He was efficient, competent and thorough. My furnace was beyond repair. Richard made certain I understood the problem and helped me problem solve next steps. Chris provided me with clear options, and support while I made my choice of a replacement furnace. I felt fully informed and comfortable making my decision and am confident I was provided with accurate information and competitive pricing. Installers Mark + Greg were punctual, efficient and competent. They worked non stop in and out of the cold to have my furnace installed and functioning within hours. They made certain I had all my questions answered and provided detailed information on the functioning of my furnace. I truly felt taken care of from my very first phone call to the completion of the project.
- Approximate cost of services:
- $3,900.00
- Company Response
Hello Judy,
Welcome to the Reliance family! We are happy that you felt taken care of. It's good to see that your experience with us the first time was positive and that you chose to come to us again to take care of your home comfort needs. Thanks to team members like Richard, Chris, and Mark + Greg, we are able to deliver top notch service again and again. Thank you for the great review.