After Goeman's installed our gas fireplace, we realized that the fan was not working, as the power was not hooked up in the install. We let it go for over a year and were disappointed but never called Goemans to complain as we figured we could live without it. This winter we decided to at least see if they could resolve the issue and we were pleasantly surprised to learn that they could not only fix the problem, but that they would do it under warranty as it was never working in the first place.
Carrie was very helpful and I told her that I was very appreciative of the excellent service they gave us to fix this problem. I was not going to recommend the company based on my first experience, but was so impressed at their help that I will go out of my way to refer them now. The repairmen were also very helpful and polite.