We have a Furnace & AC protection plan with Reliance Comfort paying $16.99/month for our home.. For abt 8 yrs we have had no problem; however, yesterday it broke down. They sent today, Rick, a very seasoned & extremely knowledgeable Technician who has done a remarkable job quickly. We believe this service would have cost $650 for the parts & labour and we did not pay anything because of the plan. Rick has also given us a lot of useful tips on routine checks. Very satisfied and very much recommend this company. However, we wish the Co. does periodical preventive maintenance calls to avoid such breakdowns.
- Approximate cost of services:
- $650.00
- What could this company do to improve their services?
- Reliance Home Comfort does not send a tech. unless asked for. However, we wish the Co. does periodical preventive maintenance calls to avoid such breakdowns.Also, seasonally, they should offer 24/7 service especially in winters.
- Any advice to offer fellow homeowners facing a similar project?
- To have a protection plan that includes periodical inspections and preventive maintenance.
- Company Response
Thanks for the feedback Venu. We do offer Protection Plans that include an annual Preventative Maintenance check. Send me a quick email if you are interested in some more information. mchampagne@reliancecomfort.com. Thanks Mandy