We had the water heater as a rental unit Had no hot water with 3 small children in the house, called them 5 times!!! They sent a technician and each time they would make a different diagnosis, will fez the issue for a few hours and back again to cold water only!!! No solution was found on the company part, until we said enough of this horrible service, day 5 still no hot water We called the competitive company and ordered a new water heater from them, Cancelling all of my services with the direct energy!!! Never again, they don't value any of their costumers needs time or money
- Approximate cost of services:
- $0.00