The service providers were great, friendly,on-time, quality work. The bad side is the marketing. This is no better than a BAIT and SWITCH operation. The quoted price reflected 1 furnace and 10 vents. We understood this. Nobody asked us when we booked what our requirements were, that Air Conditioning, High Efficiency, when Chimney was last cleaned, etc. etc.. are all at an extra cost. My $95 quote turned into $500. I don't begrudge the service, and had this all been explained up front I probably would have sought out a competitor and if the rate was comparable I would have taken the service. What makes this a bait and switch is that all other costs were hidden until the serviceman showed up. If I had rejected the service, I'd be charged a $100 service charge. If I had taken the minimum service, I'd still have to book another appointment (time and inconvenience) to get the rest done. I find it a little suspicious that the 'real' charges aren't discussed until you are already committed. This is a bad way to do business. The most frustrating aspect was I wanted to discuss this with a manager, but my call was never returned.
- Approximate cost of services:
- $500.00
- Company Response
Thank you for your feedback. As mentioned in previous reviews, I can only advise to fully review the coupon in the future prior to making a purchase. We still have the same deal running right now which lists all additional, mandatory, charges. The chimney cleaning is an additional service - it is very important so it's good that you chose to have it done but it is a service that we offer extra and the customer is not obligated to purchase it. I do see that you had two furnaces, many vents due to the size of your home and so on. I apologize that you feel deceived but there isn't any information that wasn't disclosed. In regards to a $95 quote, we do not ever give quotes over the phone and we would know right up front that with 2 furnaces, you certainly would not be paying $95 only. Thank you.