Reviews

1/10

I had a high effiency hot water tank heater installed at my house by Mandarin Heating and Cooling Inc. The vent pipe was installed resting on the floor joist and Ductwork. Since we moved into the house we notice noises in the ductwork that were not normal. I reached out to Brian and mentioned how I was unhappy with the work completed. Also, the vent pipe on the exterior was installed with recycle fitting without a screen. The work is still pending to be fixed since Feb 2018.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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6/10

We had trouble with the original installation, but after several calls, Dodds did resolve the issue. The sales guy was professional and answered our questions. They have been helpful on the phone in resolving our problem, but it took 3 separate visits to fix the installation.

Approximate cost of services:
$1,500.00
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Company Response

The problem we were facing here was that the clients original frame (NOT installed by Dodds) had a knot that popped out of the wood and this caused the weatherstrip to bulge at that point. We attended the clients premises on 3 separate occasions at no charge under our warranty provisions but cannot be held responsible for existing wood framing on doors. In addition the extreme weather conditions resulting from the Arctic vortex has caused weather-stripping to warp in some installations. We will not walk away from problems, even when they are not of our making, but will strive to satisfy our clients needs.