We are extremely satisfied with the service we received from Classic Fireplace. Our old outdated gas fire place needed replacing, and from the moment we set foot in the Classic Fireplace Showroom, we knew we were at the right store. We didn't even bother looking anywhere else. The sales associate at the store was very helpful, and set up an appointment with Josh. Josh was punctual and professional, arriving on time and spending a very long time making sure he understood our needs, and trying to find the perfect fireplace for our space. He was very thorough, measuring carefully, and considering every technicality, even the smallest details. The installation date was timely (within 2 weeks of our order). The installers (Steven and co-worker), were incredible. I was absolutely amazed by them. They were young, and totally debunked all the milennial stereotypes. They were cheerful, hard working, detail oriented, polite (no profanity), respectful and very capable. They did not rush the job (despite it being a Friday afternoon), and did not appear at all frustrated with the inevitable complications that arose during the course of the installation.