Rita Poirier from Oakville

Since moving into this townhouse I have had to call Reliance annually at least once each winter. Each time we get a snow fall with winds from the South East only. Result is that the outdoor air intake design allows snow to accumulate and there is no way for the home owner to prevent it. The design is approx. 20 yr. old units. Finally we are forced to wait until we run out of hot water and await Reliance to clear out the obstructive snow accumulation, and relight the pilot light...usually we only need to go without for 24 hr. This time our Reliance repairman was a tremendous help and after calling for more information with relation to our particular home site...was able to arrange for a new hot water tank to be installed with a modern air duct system which should prevent future needs to call for lack of hot water due to the out-dated system. We are thrilled and look forward with anticipation to our new hot water tank.