Richard Gagne from Chelmsford

At our annual furnace cleaning/checkup it was recommended that our 22 year old furnace was getting to be due for a replacement. Ryon Wells(1558) let us know that the CO levels had stated to rise indicating that the units heat exchanger may be starting to clog. He referred us to Steve Mapletoft(home comfort adviser) to discuss our options. After looking at the available furnaces, we decided to buy the SmartAir 5000 bundle(70000 BTU furnace + 2 stage A/C + Ultra Violet filter and communicating thermostat). Installation was scheduled for Friday the 16th. Daniel and Kory called about 45 minutes before arrival to let us know they were on the way. The installation was straight forward and done in a timely manner. I had requested the A/C pipes run high between the furnace cold air return and air outlets out of the way and they did. They did everything possible to accommodate my installation requests. The house was left as clean as it was when they came. The only negative point on this installation was that my outdoor A/C unit could not be mounted on brackets due to the size of the unit. I had been told the unit could be mounted on brackets. It was quickly seen that it was too large/heavy for the brackets. The unit now sits on slabs. Had I known the brackets could not be used, I would have been able to look into my options before the install date.

Furnace would on occasion not start. Powering down would fix it..Called for service under maintenance plan. Amber(1620) came the same day & found some blockage in one of the drain lines & cleared it. Ok so far hard to fix something when its working. Very satisfied with Amber's service call.