I have been using my Master Spa Twilight Series 240 for approx. 4 months now. I had a lengthy delivery delay as I wanted to place the hot tub on a deck 20ft above ground, which in the end, required me to arrange for a boom truck. At first I was not sure if I had made the right decision, but after ongoing communication with Christian, and with his diligent efforts, it was finally delivered/installed. I have since had a few questions regarding operation and chemical usage and in every instance I found that Christian either had the answers or got back to me in a day or so. I also had one service issue with LED lights not working. However a service tech came and sorted the problem within several days. Overall, I have found the level of sales and service support second to none and I am very satisfied. Only regret is I didn't get my hot tub sooner!
- Approximate cost of services:
- $8,000.00
- Company Response
Thank you for your review. We take pride in our service and support and it makes our day to hear that we have exceeded your expectations. Enjoy your spa and let us know if you need anything!