Goemans Appliances sells damaged goods and will not replace them. We purchased a dishwasher from Goemans about 15 months ago. Just after the manufacturer's warranty expired, we noticed the unit was leaking with every use and the water was damaging our cupboards and hardwood floor. Since we had purchased the extended warranty, we didn't hesitate to place a repair call through Goemans Service Dept. The technician arrived but did very little in the way of troubleshooting. He simply tightened something inside the unit and said to keep an eye on it to see if the problem came back. It did. This time we asked Goemans to assign the call to a different repair company. The technician arrived and did a very thorough analysis of the problem. We were shocked when he told us the unit appeared to have been dropped. The frame was bent and the stainless steel interior tub was also damaged. After a year of use in a misaligned state, parts had simply worn out prematurely and began to leak. I contacted Goemans to explain the situation and to request a replacement unit. I was given a flat out "no". The unit would be repaired under extended warranty and they would not consider replacing the dishwasher with a new one even when confronted with evidence that they sold us a damaged unit. Unbelievable!!! I could go on to explain the frustration and arguing encountered when dealing with this company but the bottom line is, they sold us a defective unit and would not budge an inch when it came to taking ownership and rectifying the situation. If you buy a coat at a store and find a rip or tear in the lining when you get home, you take it back and get a replacement. They don't dispatch a seamstress to repair the coat. The item is defective and replacement is warranted. I see no difference in this dishwasher scenario. I will NEVER do business with Goemans again.
- Approximate cost of services:
- $1,600.00