We saw these windows and doors at a trade show. We liked the weight of them and still do. They are very sturdy and good sound proofing. However, here is what we were and still are disappointed with: the screens are very poor. The squares in the screens let in small insects not to mention the drainage holes in the bottom of the outside and what these let in. The screens are held on by flimsy plastic clips that you have to put on yourself. One simple push and the screen pops out. Not great when you have toddlers or kids around. The screens do not seal tightly to the window frames allowing more insects in. The handles on the windows are constantly coming loose and having to be adjusted. The doors are a very expensive product and they do not come automatically with handles on both sides; it is an extra expense. So if you are outside you have to leave the door handles open if you want to come in and out of those doors. If there is a wind the doors will blow open and have many times. You have to pay extra to have the windows installed unlike most windows that come installed. They have an installer they recommend and he was great but we had to pay him extra. The windows were delivered with the glass panes in place and thankfully the delivery person knew how to take them out as otherwise with no crane available, they are impossible to install due to the weight. Other companies install the frames and then bring the glass. The windows are a bit frustrating in that as the house shifts you have to keep adjusting them so that you can close them but I am not sure if this is different with other windows. At least there is a way to adjust them. We like the way they open and tilt and the quality of them but there are a few things that make them very un-user friendly. Now that our toddler is big enough to open the windows the inability to latch/lock them is becoming a huge problem.
- Approximate cost of services:
- $200,000.00
- Company Response
Hi Terri, thank you for your feedback. We appreciate you taking the time to post a review and we value your comments. We are happy that you like our products and that the quality, sound proofing and sturdiness of the windows met your expectations. We are very sorry that you were not completely satisfied. With regards to the screens, the mesh we use is standard mesh, and the same used by most everyone in the industry. While the screen clips are made of plastic, they do hold the screens in much more securely than the spring tension fasteners used in most casement systems. The feedback we generally get is that the screens can be a bit difficult to remove if anything, so it is surprising to hear that you are having the opposite experience. However, insect screens are not safety devices, and are not made to prevent people from forcefully pushing them out. In fact, this would be a safety hazard. If you would like more information on readjusting the clips to increase/decrease the screen tension, please contact our Alberta office at 403-786-0001. Thank you! Catherine Johnston, Marketing Coordinator, EuroLine Windows Inc.