Everything about this company is professional. The product is solid and we're enjoying our screen door. It works well and disappears completely! It's easy to use and looks great. From start to finish the customer service experience with Phantom was excellent. They have very good communication. The initial consultation was quick and easy and only took a few minutes. Payment was easy using their iPad. Mike, the installer, was amazing, efficient, and personable. His detailed demonstration about how to use and maintain the door system was the highlight of my day and very welcomed. The only minor complaint I have about Phantom Screens is that when we booked and confirmed via phone our 3 hour install window during which the company would arrive to install the door, the time window came and went without anyone showing up. I called Phantom Screens and was told that my window was to start 1 hour later than I had previously been told it would end! When I referenced an email confirmation number for the original time window, the representative on the phone told me that, yes, that HAD been my original window but that she could see in the system that another representative had CHANGED the installation window the day after my confirmation email had been sent. I did not, however, ask for a change nor was I told about this change! At any rate, the person on the phone I was dealing with apologized, got the installer on the phone to get an updated ETA, gave me a 15 minute window in the next hour, and the installation went ahead smoothly. Overall, I highly recommend Phantom Screens. There might be a cheaper product out there, but you know you're getting good quality and excellent customer service with THIS company.
- Company Response
Thank you James!