Reviews

9/10

I called Convertible after being shocked with the prices the two big guys were quoting. They beat both of them by A LOT. The salesperson was easy to talk to and not at all pushy. Installation went well and AC is working well. They only get 9/10 because they could have been cleaner - they left a few of their boxes behind and threw some old duct work into my recycling bin. Also left behind a 5' ABS pipe they had broken (but replaced!) during install. They should have taken all of this with them. Still though, a good job on a very difficult/custom install. I would not hesitate for a moment to recommend them.

Approximate cost of services:
$7,000.00
Was this review helpful?
Company Response

Hi David, thank you for this review, I appreciate your time and really appreciate the feedback regarding the boxes left behind. It is our policy to take all garbage with us. Ironically, while reviewing our most recent Home Star reviews just now I saw a lot of them mentioned how well we cleaned up. So I am VERY sorry that we missed items at your home. I will talk to my men to ensure this doesn't happen again. I rest assured knowing that your installation was excellent and you are happy with everything else. Please feel free to contact our office for a gift card on us to apologize for the items left behind and if they are still there, we'd be happy to come get them. 416-503-8188.
Marnie Amodeo, General Manager

0/10

My poor, old parents hired these guys. They are terrible. Insanely overpriced to start, but went through with them anyway. Once they started work: a complete joke. Sent guys to work on the project and they had no ideas what the plan was. Their guy comes and works for about 2 hours a day and then leaves. Unbelievably slow. They send in their electrician and he spends half the time cursing because nothing was ready for him. DO NOT USE THIS COMPANY.

Approximate cost of services:
$20,000.00
4 of 4 people found this review helpful.
Was this review helpful?