These guys are terrible, booked an appointment for annual service on my furnace yesterday from 7am-11pm but never show up. Called them again, re-booked today from 10am-2pm, still no show. I paid over 300 bucks to these guys for lousy service like this and this is not the first time happened to me, wondering why I am still with them. Imagine if my furnace break down in the -30C. Last time same thing happened when my water heater broke, a contractor from another company for reliance showed up a day later from the original scheduled promised time for the repair after many phone calls to beg them come over. Each time all they saying is to send an e-mail to the on route contractor to call me but never did. This is it, time to move on to their competitor, I have nothing to loose but these lousy R E L I A N C E!
- Approximate cost of services:
- $300.00
- Company Response
I'm very sorry to hear about this frustrating experience Peter and would like to escalate this issue to our Customer Resolutions Team for investigation and follow up. Please contact me with details at rmassingham@reliancecomfort.com. Thanks in advance. ~ Rich