Very nice windows. Pat Herne was very promt in responding too a quote request. Very explicit in explaining the benifit of his product. After providing a full construction print and countless emails explaining in detail what was needed he assured me many times that clera was the best window for this project. Pat and the representative's at fm industries totally over looked the details. There was countless mistakes and missing items. Pat was very quick too demand extra payment on top og the agreement and has yet too fix the smallest details he overlooked. November 12th. 2013. Thank you too the Mangememt at Clera for committing too resolve my issues regarding this order. This was clearly a case of misunderstanding on both part. I truly appreciate you willingness too compromise. Dec 18th. After reaching another agreement( in writing) clera fails too follow through with its commitment. Most problems were fixed. The managment cheaply neglects the smallest and easiest details.
- Approximate cost of services:
- $15,000.00
- Company Response
Dear Andrew, Thank you very much for choosing Clera Windows and Doors for your project. We really appreciate the fact that you really like our products. As you know that your order was for a supply only products and after checking our Sales Agreement, we confirm that we have supplied everything as per our sales agreement signed by you. However, if there is anything we can do to help you, please let us know. We have always worked with our customers and try to satisfy their needs, with in reasons. We understand your frustration but we do not manufacture windows from the blueprints and that is why we ask our sales people to sit down with customers and go in details with sales agreement. Please give us a call to discuss your requirement as we really don't know what would you require in order to install your windows properly since you are getting them installed by yourself. Once again, we thank you for your business and waiting to hear from you regarding your issues so we can help you. Thank you, Admin - Clera Windows and Doors