S Laperriere

We started to prepare a base for our hot tub ourselves and realised that it was too big a job, and had to quickly find someone to fix/finish it. We got a couple of quotes, and decided to go with John. He gave us advice (even on some things not related to the immediate job), there was no pressure and above all, his price was WAYY better than the others. The work was done on time, looked beautiful and we've been enjoying our tub ever since. BUT, 2 years later, the stones have moved ... so not as happy as we were.

Futuric is the only company in town that offers a full-service refacing service. They refaced our kitchen cabinets 25 years ago and did an amazing job, so when we wanted to replace the vanity in our ensuite, we thought of them. Their price was better than competitors. The work was done as scheduled, on time. The finishing (trim, caulking etc) was perfect, and the site was left CLEAN!! Thank you, Futuric! Will do business with you any time.

Our family has wanted a hot tub for four years; we visited Mermaid every year (a few times a year) because we have a swimming pool, would chat with Chris Bjornestad, one of the hot tub sales reps, and would leave. Finally this year we took the plunge. We did our homework over the internet, visited several dealers in the area and went back to Chris and bought a tub. Why Mermaid? They have offered us great service for our in-ground pool (not installed by them) for over fourteen years. Whenever we spoke with Chris, he patiently answered our questions, gave us the pros and cons (even of Mermaid's products), did not disrespect his competitors' products, and treated us graciously every time we came in, even though he had not made a sale to us in the past. At the end of the day, Mermaid's service record with us, and Chris' no-pressure attitude were the points that helped us make our decision. We are enjoying our hot tub immensely. Thank you!