My furnace has been making a loud, grinding noise. Fagnans came - the furnace would not make the noise. I hired Fagnans to clean it. Still makes the noise. Have called repeatedly to make arrangements to have a new motor installed (the fellows that came to my house have said from the start that if noise continues, I will likely need a new motor) only to be told they will call back and then they don't call back. I have been waiting this time around since Wednesday and today is Friday. I called them to be told that the person who was to call back is not in today. The person answering the phone today was unable or more likely, unwilling to respond to any questions I had with respect to a new motor for my furnace. Given the time of year (October in Alberta), I asked if I should simply make other arrangments to have a motor installed by another company. The person answering the phone today was rude and because of her I will not have further dealings with Fagnans. It is now the principle of this whole thing. I have paid to have the furnace cleaned. Recently I spent over $100 to have a 'blower' installed to fix the noise but within 5 hours of that the noise was back. I have been saying since August to the person on the phone I think it's the motor but to no avail. The guys that have been in my house over the last 2 or 3 months have been very good and very helpful. This particular office staff today is really the sole reason I will no longer deal with Fagnans.
- Approximate cost of services:
- $300.00