Jenny Warrillow from Hamilton

Drivers caused car accident during collection. Drivers in a rush and had me initial a paper. Driver asked if I wanted the weigh scale or a flat rate. I said weigh scale. He agreed and told me Dixie rd was the location and was on his way home. Company never called to provide weight. When I called they said I had agreed to flat rate for 11,000 lb. My estimated weight based on inventory sheet was 6700 lb. I said why would I ever agree to that? They said tough, it's already on way to NS and you have to pay to get stuff back. Driver calls a week earlier than delivery date to say he needs to drop off stuff next day. I say we are not in possession for another week. He says if not able to deliver in the morning he has to take stuff to Montreal and store in warehouse. We see online others have been charged 400 a day for this. We get driver to agree to take to storage locker. Get local company to agree to leave 2 unlocked as its weekend and they're closed. Delivery guys show up at 9 p.m. instead of 9 a.m. leave stuff in lockers unattended until monday when owners can go and lock up. We are still in Ontario so nothing we can do. Have to pay 500 for lockers and 500 for another local mover to finish the move. Asked for partial refund and told to make claim. Make claim and told 4 weeks for decision. 4 weeks now passed and cant get a reply from them. Claim form states they will take 500 deductible from any refund they might give. Offered multiple times for them to refund to avoid us writing these reviews and contacting police regarding accident, but they dont respond. Complaint made with bbb today.

Bought a $1200 couch this week on the recommendations of both the sales man and the store manager at the Burlington location, on how the measurement for depth was 27 inches and after telling them the measurements of the passageway into our basement, they assured us "100% no problem it would fit" and that their delivery men would help to get it down there Biggest load of rubbish I ever heard they just said it to get the sale, the delivery men refused to take it down they said it wouldn't fit, they left it in the driveway for us to try and get down there, which we did try because the manager was so adamant it would squash down if we took the packaging off, ended up with a small tear in the leather and it absolutely doesn't fit because its 38 inches not 27 We are left sitting on lawn chairs in our new place because we have a slightly damaged couch we cant use and are now unable to afford a new until after Christmas Thanks so much Bad Boy you really lived up to your name!