Albert from North York

Abbey was amazing. I cannot overstate how happy I am that he and his helper picked up a fridge I purchased in Vaughan and delivered it to me without over charging me. Even though it was not a new fridge that I had purchased, they still took the extra care in making sure that it was properly wrapped and protected before they transported it. I am also so used to people quoting me one price over the phone then tries to make some lame excuses that they need to charge me more by the time they arrive, but not Abbey! He was surprised by the fact that there were a few more steps than he expected at the front of the house which made his job harder, so he had to take the time to plan out how to get the refrigerator up to the front door. But he did not change the price he quoted me. I wish there were more guys like him in the GTA! I got his Easy Flow Delivery business card before he left, and it says: "Building a reputation without compromising Integrity". I feel that Abbey has certainly lived up to this slogan today. Thank you, Abbey!

Very professional, responsive, and reasonably priced... Our problem started with a stench of urine and other foul smells lurking around the house which we couldn't identify where it was from. It turned out that it was emanating from the chimney. We called a chimney guy (not Magic Touch) who made us wait a week just to book us into his schedule. I sort of assume that he was good hence he was very busy - wrong assumption. He showed up with a flashlight and told us that there was a dead squirrel in the fire place and it was stuck in the unreachable corner between the fire brick and the external wall. We were told that the carcass was half dried up already and he suggested to fill the gap in the fire place where the carcass lay with sand to bury the smell. That did not sound like a good idea and I did not want dead animals buried into my wall. So while he was out "buying the sand", I called and Googled around for options and came across Magic Touch from the HomeStars web site. He took a while and upon his return, we discovered that he was actually servicing another call, and when we insisted that we need any carcass to be removed prior to filling with sand, the chimney guy stormed out claiming we were wasting his time even though we offered to pay for his time. Looking at HomeStars, Magic Touch appear to be highly rated and have recent reviews in my area so I decided to contact them. I was still skeptical so I called Magic Touch by phone and Marc answered, took down the details of my distress and passed me onto Stephanie (along with the details of my call so I didn't have to repeat the reason of my call unlike calling some other companies). They realized that I needed help as there were flies coming out of the chimney along with the intolerable stench that I was able to smell with my active carbon P100 mask on when I was trying to see where the dead squirrel was for myself. They booked me in for an appointment in the following day and told me that we have an appointment with Adam between 10am and 12pm. Unlike the other company, I was quoted in advance so I knew what to expect. I had a much higher budget in mind because I was prepared to rip apart my entire chimney and rebuild it from scratch if that was what it takes to remove the dead carcass. The following day, Adam arrived at 10:46am and started work on the chimney. He came fully equipped, from his drop cloth to protect my flooring from the dirt in front of the fire place to a borescope to look inside the chimney. It didn't take him long to discovered that it wasn't a squirrel but a raccoon that was in the chimney. He took a few pictures of the raccoon laying motionless before removing the damper. As he was describing his discoveries to my fiancee the raccoon poked its head out and startled the both of them - LoL. It turned out that the raccoon wasn't dead at all and it was probably just sleeping. Not only was it able to climb up and down a chimney, it was able to move my recently installed chimney cap aside so it can get in and out of the chimney. Adam managed to evict my smelly and flies infested raccoon "tenant", sanitized the chimney, and capped the chimney using a more robust chimney cap from Magic Touch which is now glued down. Even with the unexpected set back of having to convince the raccoon to leave my chimney without harming it, Adam completed his task, capped the chimney, sanitized the smell, cleaned up and was done within two hours and left at 12:20pm. We are looking forward to future dealings with Magic Touch Chimney Sweeps and hope that they will continue to strive towards maintaining their service excellence.