Had a leak in the hose connecting a hose from a water pipe to the humidifier for my furnace. 1) Repair guy came out and just taped over the hole. A week later, the tape gave out, and the hose leaked in the same spot and ruined my wall for a second time. The phone staff was helpful and understanding, and sent the same guy out free of charge to fix the problem. 2) Instead of replacing the hose however, this time he just shortened it. A month later the hose starts to crack and leak again and ruins my wall for a third time. 3) Called and requested a new repair guy to fix it, and while friendly, he just repeated the same fix as last time, and shortened the hose again. I did insist on him replaceing the hose (for the 3rd time) since it's old, however I was told that would be more work and would have to knock down the adjoining wall (even though I have had other people in to work in the same space without a problem). To update, the owner of the company came out and inspected, and then returned a week later to actually replace the hose properly as should have been done in the first place. He said he would make sure his employees would follow this procedure in future. Overall, I am pleased with the work as it stands now. Just wish the initial workers had followed my request. The president said he would personally address any future problems if any.
- Approximate cost of services:
- $120.00