Not the biggest contractor…not the smallest….just right.
In dealing with Bruce Pour, the owner of Econo Air, we had our salesperson and technical expert all in one. He actually listened to us, went over our options with 2 heat pump manufacturers and then delivered a proposal in 24 hours that captured our needs and his best assessment of the most appropriate unit. Everything made sense to us and the process was seamless. The installers were courteous and neat and did a fine job.
If you deal with a big contractor, you are going to pay for their overhead. His price blew them away. We were disappointed with other proposals where our input wasn’t deemed important. They each sent us one option without discussing the rationale, or they added unwanted expensive extras and in one case actually forgot to include a key component of the system…………… and they took their time getting back to us.
Bruce is a true professional who patiently discussed and explained the technical aspects at our first meeting…the second was to sign the contract. I guess it helps to have a mechanical engineer as your salesperson, technical advisor and business owner.