Robert Thwaites from Port Dover

I purchased a new Bosch dishwasher from Canadian Appliance on Oct 29, 2017 to replace my still functioning 10 year old Bosch DW. I purchased the extended 4 year warranty and delivery service. I was extremely happy with the product, the service and the delivery. I called to get a question answered and completed the sale with the salesman over the telephone. While looking for four (4) new appliances, I obviously went back to the same internet site. I noticed by DW had dropped in price by $195 in one day. Customer service informed me they could do nothing, "too bad". They can only change a price before delivery (i.e. on Nov 4th they wouldn't accommodate me for a product delivered on Nov 3rd). Totally dissatisfied. They are not getting my order for refrigerator, stove, washer and drier regardless of their price. I doubt if they will post this review. Must make it look like everyone is happy. I usually praise people and companies for good work. I seldom complain except when I see an policy or an employee that doesn't want to keep a customer happy.

I have been very impressed with D&B Climate Care. Our builder installed a Coleman (York) Hi Efficiency furnace against our instructions but we forced him to install a 15 SEER Carrier AC. D&B corrected their poor startup, eventually found a leak in the evaporator and replaced it "under warranty". I have been a design build engineer in Commercial and Industrial HVAC & R for 40 years with our own installation and service crews (80+ tradesmen). I am so confident in D&B I have signed onto a long term preventative maintenance contract.