The job was done sometime a year ago. This year, the cement covering the wall cracks from the ground to around two feet up peeled off exposing the cracks. Called the company and the guy Bruno was sent to inspect. He said his responsibility covered only the ones below the ground. I told him the reason I had it waterproofed was because the cracks were visible and might have continued below ground. In other words, fixing the cracks above the ground were supposed to be part of the job that I paid for. But he insisted that fixing only the cracks below the ground was his job, and he blamed the highway on the other side of the wall as the culprit. I thought the change in weather could have broken the poorly installed cement cover. If I want a more permanent solution, the guy told me to have membranes installed to cover the above ground cracks and this would be another job that I have to pay for. I felt dissatisfied with this response.
- Approximate cost of services:
- $3,500.00
- Company Response
I appreciate you taking the time out to review us but i have done my best to figure out who you are. So i can address your issues. I don't believe that the request you made in your review is unreasonable and could not be completed by RCC. It sounds like $50 fix. So if you are a customer let us know so we can help as we have checked our system and have no such complaint or request for service. Would love to help. But need to know who you are. Please call the office and i can help.
Tony Romanelli
President RCC wtaerproofing