Lehel & Timea at Alliance offer quality service pleasantly along with itemized billing & honest pricing. They answer queries, return phone calls & emails. It is a pleasure to work with them. I'm happy with my carpet for the stairs. Sam, the installer did a professional job with the installation. But I did have to vacuum the stairs 3 times to get it to look loose pile & debris free. I guess this is par for the course with a pile carpet install. The only concern I have is about the durability of the new underpads used which have a different feel from the ones I had before even though I was assured of their quality. Time will tell. Overall, it was a hassle free & pleasant experience to work with Alliance for my flooring project.