Nathan Sherriff from Burlington

Called their salesman Rocky after receiving their flyer and set up an appointment to get an A/C unit and a whole home humidifier installed. Rocky was courteous and had set up an appointment within the week. Unfortunately the techs that came to the house were late and would not listen when I tried to give them proper direction to my home (new development). They came unprepared and ended up using one of my concrete slabs that I had for the front stairs for the A/C unit. The wiring for the humidifier was done incredibly messy and when shown to a colleague of mine that is familiar with HVAC and he then offered to come by and clean it up. The techs also forgot to properly set up my furnace venting outdoors and I then had to go to Rona and get the proper piping to ensure the job was done. To add to the poor workmanship they left all of the debris from the A/C unit hookup on my lawn. I had bits of plastic and wood along with the grass that they tore up to put in the slab. Absolutely no cleanup was done. -------- Thankfully my displeasure made its way to the correct people (Shabnam) and within days she sent Dan to come take care of everything and provide a make-good service, cleaned up the wiring and provided a filter replacement for us. He was informative, very apologetic and helpful. It is nice to know if somehow you do get poor service such as my original appointment they take this very seriously and will work with you to correct the issue asap. Thank you Shabnam and team for following up and taking care of us in the end.

Called Mark at Baydoun earlier this week, was able to get his son to come out on the Saturday (today). Mark "Jr" was prompt, courteous, informative and fast! He did such a great job and took the time to explain some of the process to me as well. It is nice to know there are still honest and professional workers out there! I will not hesitate to refer Baydoun Appliances to my friends and family. Thanks Baydoun Appliancesfor doing such a great job!