Reviews

10/10

Can't say enough good things about this company. After so many roofers turning down our small garage roof they showed up and replaced our shingles with top quality materials. Their sales rep was polite, and confidence inspiring, offering us excellent communication and pictures during the job. Their roofers showed up early on the day the promised and again were very polite and well skilled. They tore the old roof off, added weather proofing and new shingles and left the work site incredibly clean and tidy. Not one nail or old single to be found. I would highly recommend them and will definitely choose them again for my next project.

Approximate cost of services:
$2,000.00
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Company Response

Thank you so much for your wonderful review! We are happy to hear that you had such a positive experience with us. We strive to provide top quality materials and exceptional service from the first contact to the final cleanup. We appreciate your recommendation and would be happy to help you with any future projects. Thank you for choosing Roofing Monkeys! 🐒🔧

2/10

I bought French doors and a kitchen window for a new kitchen reno. The salesman made rude comments such as "you're no listening to me" and "your father is a bad engineer" when I was trying to get clarification. Upon installation they broke the French doors and provided the wrong brick measurements for the window. After calling them repeatedly they stopped answering my calls and I was forced to pay $900 to another contractor to fix the window. 2 months on the French doors are still not fixed.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Please find our response to the above review. Since it's posting on August 28th 2013, we have made every attempt to identify the customer so that we can respond to their concerns. We require additional information to be able to clearly identify this specific customer. We would like to very much speak to "Alex in Toronto" because we have a Service Care Department and an Installations Care department, and regular surveys are conducted to ensure complete customer satisfaction. To date, we find no record of a report which can be related back to the customer, "Alex" therefore, we are asking for Home Stars' cooperation and have yet to hear from the writer. We remain available and eager to rectify any concerns they may have. Yours sincerely, Spiros - President - GEM Windows and Doors.

8/10

From the moment we met John he was enthusiastic and professional. He listened attentively when we explained the design concept and took appropriate notes. He was responsive to the various specific detail requirements of our design and took direction with a positive attitude. He works quickly and effectively and ensures that his sight lines are all true. He was trustworthy enough to leave alone for the day with keys and was genuine enough for my kids to accept his presence in the house each day. We got him from a recommendation and have since passed him off to 2 other referrals.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for your review. That is very good design of the small kitchen and make it as nice look after all work done. I am so happy to see the result of the kitchen like that. Enjoy your vacation now....