I had initially given this company a poor review for a number of reasons - the majority of which had to do with the installation. There were some communication issues. I went ahead and fixed most of the problems myself. Allan Grant is the vice president of the company found the review and contacted me and wished I had contacted him with my concerns. As it turns out the 3rd party installer seems to have had his own agenda and is no longer with the companay. Allan went out of his way to solve my issues quickly after finding out there were some problems. The doors and openers work fine and the company offered to reimburse my time and expense for some of the original deficiencies. My experience with a number of other contractors is that complaining gets you nothing but frustration. I was pleasantly surprised that Dodds actually listened and did everything possible to fix the problem - they even gave me some additional openers and monitors. I would highly recommend the company.
- Approximate cost of services:
- $4,300.00